When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and we record your purchase history. We also gather name, address and contact details from you with consent when you make a purchase from our physical store and also record your purchase history.
With your permission, we may send you correspondence and marketing material about our store, new products and other updates via email or other means. You can always opt out of such correspondence at any time.
We may use your personal information to help improve the services that we provide to you and other customers. We will only provide your personal information to third parties where the third party is providing services directly to us under a confidentiality agreement and the sharing of information is necessary to deliver or improve our services and/or re-market our products, this includes but not limited to Facebook and Google with data shared under the terms of their privacy and data usage agreements. We may also provide your information to the new owners in the event of business acquisition where the information is required by the new business owners in order to continue to provide the services.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- purchase history
- other information relevant to customer surveys and/or offers
What we do with the information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests, purchase history and previous actions taken on the web site.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our online store is hosted by a reputable market leading third party focussed and experienced in managing ecommerce sites. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is also stored through RetailExpress who provide our point of sale system. All data is maintained behind professionally managed and secure firewalls.
We use the professional services of Eway for Payment Gateway and also Paypal to provide payment solutions. Eway is Tier 1 PCI DSS compliant. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We never see, hold or access your credit card information unless given to us over the phone in which case it is entered directly into the payment terminal, we do not write it down or store it in any manner.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time please use the Unsubscribe option provided on the correspondence, if for whatever reason that fails then please email us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Shop 2, 73-77 Mawson Place, Mawson ACT 2607.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.